Terms of Service

"Vektos," "we," "us," "our" refers to Vektos AI, 9 Efesou, Paralimni, Cyprus (vektosai.com). Contact: support@vektosai.com.

"Customer," "you," "your" refers to the individual or entity using the Service.

"Hotel Data" means information you provide (e.g., hotel name, website URL, location, pricing signals, brand assets you submit) and any outputs generated for your hotel.

"Report" means any PDF, dashboard output, score, or analysis provided by Vektos.

Vektos provides AI visibility reports and related services for hotels, including:

• AI visibility and citation analysis across supported AI assistants/models
• Identification of which sources AI cites (e.g., hotel website vs OTAs)
• Repeat measurement and reporting under Managed AI Visibility
• Recommendations and, for Managed AI Visibility, hands-on improvements that you approve

Important: The Service provides analysis and recommendations based on observed outputs from third-party AI systems and sources that may change without notice.

If you create an account or submit requests:

• You represent that you have authority to act for the hotel/business you represent.
• You are responsible for maintaining confidentiality of login credentials.
• You are responsible for all activity under your account.

You agree not to:

• Use the Service unlawfully or to violate any applicable regulations
• Attempt to reverse engineer, scrape, or disrupt the Service
• Circumvent security measures
• Use the Service to collect personal data unlawfully or to target individuals

We may suspend or terminate access if we believe your use violates these Terms.

You represent and warrant that:

• You own or have the right to provide any Hotel Data you submit
• Submitting Hotel Data to Vektos does not violate any third-party rights or agreements

The Service may analyze outputs from third-party AI systems, OTAs, search engines, and other platforms. Vektos is not affiliated with and does not control those third parties.

Because third-party systems change frequently:

• results may vary over time,
• the same prompt may produce different outputs,
• citations, rankings, and links may change without notice.

While we aim to provide high-quality analysis:

• Vektos does not guarantee increased rankings, citations, direct bookings, revenue, or any specific commercial outcome.
• The Service is informational in nature and does not constitute legal, financial, accounting, or professional advice.

Prices are displayed on our website or in a written proposal.

• One-time purchases (Discovery report): billed upfront.
• Subscriptions (Managed AI Visibility): billed monthly.

Payments are processed by Stripe (or another payment processor we may use from time to time). By purchasing, you authorize us and Stripe to charge your payment method for applicable fees, taxes, and renewals (where applicable).

We may change pricing for future periods. For active subscriptions, we will provide reasonable notice before changes take effect.

Discovery report / one-time reports:

• If we cannot produce a property-specific Discovery report, we refund you.
• Once a property-specific report is delivered, the fee is non-refundable.

Subscriptions:

• Unless a minimum commitment applies (see Managed AI Visibility below), you may cancel at any time. Cancellation stops future renewal charges.
• We do not provide prorated refunds for partially used billing periods unless required by law.

Managed AI Visibility:

• Managed AI Visibility is billed monthly and has an initial minimum commitment of three months. A cancellation requested during the initial three-month term takes effect at the end of that term, and fees for the full initial term remain payable. After the initial term, the service continues month-to-month and may be cancelled before the next billing date to stop future renewal charges.

You agree to provide any required inputs (hotel website URL, property details, etc.) promptly.

Delays caused by missing inputs may delay delivery timelines. We are not responsible for delays caused by Customer inaction.

Discovery reports are delivered within 24 hours of payment. In rare cases, for example when a result needs an extra check, delivery may take longer. We will email you if this happens.

Vektos owns the Service, methodology, templates, scoring systems, and all underlying IP.

You own your Hotel Data. You also have the right to use Reports delivered to you internally for business purposes.

You may not:

• resell Reports,
• publish them publicly for commercial purposes,
• or remove Vektos branding/watermarks, without written permission.

We will treat your Hotel Data and Reports as confidential and will not disclose them publicly without your permission, except:

• to service providers (e.g., Stripe) as needed to deliver the Service
• if required by law

To improve the Service and to publish market research, Vektos may use aggregated and anonymized data derived from our measurements (for example: market-level citation share, OTA reference share ranges, benchmark distributions, and trend statistics).

This benchmarking:

• does not identify your hotel by name,
• does not include personal data of individuals,
• and is used only in aggregate form (for example, a total count of reports completed, with no hotel named).

If you request it in writing, we will make reasonable efforts to exclude your hotel's data from future aggregated benchmarking, where feasible.

To the maximum extent permitted by law:

• Vektos will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption.
• Our total liability for any claim related to the Service will not exceed the amount you paid to Vektos in the 12 months preceding the claim.

You agree to indemnify and hold Vektos harmless from claims, damages, and expenses arising from:

• your misuse of the Service,
• your violation of these Terms,
• or your violation of third-party rights.

We may suspend or terminate your access if:

• you violate these Terms,
• you fail to pay fees,
• or your use creates security/legal risk.

You may stop using the Service at any time, but stopping use does not affect payment obligations, minimum commitments, or other amounts already due under these Terms.

We may update these Terms periodically. Updates will be posted on our website and effective upon posting, except where applicable law requires additional notice.

Vektos shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, internet outages, third-party service interruptions, AI model changes, payment processor failures, governmental actions, or force majeure events.

These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict-of-law rules.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Cyprus, unless mandatory consumer protection laws apply.

For questions about these Terms, contact:

Vektos AI

9 Efesou, Paralimni, Cyprus

Email: support@vektosai.com

Website: vektosai.com