Privacy Policy

The data controller responsible for your personal data is:

Vektos AI

9 Efesou, Paralimni, Cyprus

Email: support@vektosai.com

Website: https://vektosai.com

2.1 Information You Provide

We may collect:

• Name
• Professional email address
• Phone number (if provided)
• Hotel / company name
• Hotel website URL
• Property location
• Messages sent via contact forms or email

2.2 Payment Information

Payments are processed securely by Stripe. We do not store full credit card details. Stripe may process:

• Billing name and address
• Payment method details
• Transaction information

Stripe acts as an independent data controller for payment processing.

2.3 Automatically Collected Information

When you access our website, we may collect limited technical information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of access
• Security-related logs

Website analytics

We use Vercel Web Analytics to understand aggregate usage of the Vektos website, such as page views, visited pages, referral information and general technical information about how the site is accessed. We do not intentionally send names, email addresses, hotel details, form contents, payment identifiers or other customer-submitted information to Vercel Web Analytics.

We collect pageview analytics only, without custom analytics events. Query strings and URL fragments are removed before pageviews are sent, and unknown routes are excluded.

Our implementation does not use Google Analytics, Google Tag Manager or advertising pixels.

Call booking

If you book a call with us, Calendly processes the details you enter (such as your name, email address and answers to the booking questions) so the call can be scheduled. Calendly's own privacy policy applies to its booking pages.

2.4 Service & Business Intelligence Data

As part of our reports and services, we process business-related data such as:

• AI assistant responses to structured prompts
• Hotel mentions and positioning
• Citation destinations (hotel website vs OTA)
• Month-to-month visibility comparisons

This information typically relates to business entities, not individuals.

We use collected data to:

• Deliver Discovery reports and Managed AI Visibility
• Provide reports and performance insights
• Process payments
• Respond to support inquiries
• Improve service reliability and performance
• Prevent fraud and misuse
• Comply with legal obligations
• Produce anonymized industry benchmarks (see Section 6)

We rely on:

• Contractual necessity — to provide purchased services
• Legitimate interests — to operate and improve the Service, including counting page visits (Vercel Web Analytics)
• Consent — for marketing communications (if applicable)
• Legal obligations — accounting and regulatory compliance

We may share data with trusted service providers, including:

• Stripe (payment processing)
• Vercel (website analytics)
• Calendly (call booking, if you book a call)
• Website hosting and infrastructure providers
• Database and storage providers
• Email delivery providers
• Email or support platforms

We do not sell personal data.

We may disclose data if required by law or to protect the security and integrity of our Service.

Vektos may publish or share industry-level insights derived from our measurements. These benchmarks:

• Are aggregated
• Do not identify individual hotels
• Do not include personal data
• Are used solely for market research and industry education

If you wish to opt out of inclusion in future aggregated research, contact us at support@vektosai.com.

If data is transferred outside the EU/EEA, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms. For information about the safeguards used for international data transfers, contact support@vektosai.com.

We retain data only as long as necessary:

• Account data: During the service relationship and reasonable post-termination period
• Billing records: As required by applicable tax laws
• Report outputs: As necessary for reporting and historical comparisons
• Security logs: Limited retention for fraud prevention

We implement appropriate technical and organizational safeguards, including:

• Encrypted connections (HTTPS)
• Secure payment processing via Stripe
• Controlled access to systems
• Infrastructure-level security protections

No system can guarantee absolute security, but we take reasonable steps to protect your data.

Under GDPR, you may have the right to:

• Access your data
• Rectify inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise your rights, email: support@vektosai.com

You may also lodge a complaint with your national data protection authority.

We may use essential cookies required for site functionality and security. We also store your language choice (English or Greek) in your browser's local storage so the site remembers it; it is not sent to us. If non-essential cookies are introduced, we will provide appropriate notice and consent mechanisms where required.

We may update this Privacy Policy from time to time. Updates will be reflected by revising the "Last updated" date above.

For privacy-related questions:

Vektos AI

9 Efesou, Paralimni, Cyprus

Email: support@vektosai.com

Website: https://vektosai.com